At Cloud Power Luxembourg sa,
We are looking for a Business Analyst / Customer Journey, who will be working in a project team which is part of the Data Management & Reporting Tribe.
Your Missions
-
Participate (data analysis,
process analysis, specifications clarification, documentation for dev use, testing)
to the delivery of the Lending and Credit Risk reportings.
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Perform Business Analyses
on the topic and participating to functional testing.
-
Participate in the standard scrum
events for the Squad stand up, refinement, review and retrospectives.
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Undertake data analyses and interviews
and introduce measuring instruments to understand how to improve the customer
journey. You ensure all suggestions for improvements and solutions are
validated by data.
- Optimize processes in a customer friendly way to maximize customer and business value.
- Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
- Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
- Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
- Develop new techniques, new monitoring standards, new products & process and improve current ones.
-
Apply expert distribution
knowledge to develop new and improve current distribution practices that set
market standards.
Your Profile
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SQL competencies
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Previous exposure to Lending or Credit
Risk areas
-
Having strong analytical
& judgement skills to recognize key information, identify problem,
establish connections and validate before acting.
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Ability to manage a very diverse set of
stakeholders with very different priorities.
- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
- Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
- Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks
- Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
- Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
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Focusing on what you’re
good at as your role covers a wide area of activities.
Experience
-
Master or Bachelor degree, with at
least 3 years of experience in similar job.
-
English mandatory, French
is an asset
.
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Specific knowledge in
Banking is a must.
-
European citizen or valid work permit
What we offer?
A human-sized company where you will be at the center of our preoccupations.
A young working environment with local management.
Interesting projects at the cutting edge of the latest technologies
Access to our training libraries and certifications in your areas of expertise.
Don’t worry! We also offer salaries/rates and benefits in line with the market and your experience.
Take you career to the next level and join our teams !