At Cloud Power Luxembourg sa,
We are looking for a Business Analyst / Customer Journey Expert, who will be working in a project team which is part of the Data Management & Support Function Tribe.
The aim of this team is to deliver the QRM software application roll-out project.
Your Mission
- Actively participate (data analysis, process analysis, specifications clarification, documentation for dev use, testing) to the delivery of the QRM software application roll-out ; Automation of retrieval of market data into core-banking systems (mappings, testing, final delivery) ; Alignment of risk transfer price computation between management accounting and market risk management department
- Actively solve potential incidents driven by the Market Risk Management (MRM) processes failures
- Perform Business Analyses on the topic and participating to functional testing
- Document MRM process flows, provide solutions for various related issues
- Participate in the standard scrum events for the Squad stand up, refinement, review and retrospectives.
- Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
- Optimize processes in a customer friendly way to maximize customer and business value.
- Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
- Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
- Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality
- Develop new techniques, new monitoring standards for ING, new products & process and improve current ones.
- Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards
Your Competencies
- SQL competencies
- Previous exposure to Finance area (controlling, market risk management, reporting, treasury, market risk management etc)
- Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
- Ability to manage a very diverse set of stakeholders with very different priorities
- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information
- Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
- Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
- Ability to take initiatives to improve products, processes and channel policies –ensure that creative ideas are implemented.
- Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
- Focusing on what you’re good at as your role covers a wide area of activities.
Your Profile
- Master or Bachelor degree, with at least 3 years of experience in similar job.
- Specific knowledge in Finance / Banking is a must.
- English – French is a strong asset
- European citizen – Valid work permit
What we offer?
A human-sized company where you will be at the center of our preoccupations.
A young working environment with local management.
Interesting projects at the cutting edge of the latest technologies
Access to our training libraries and certifications in your areas of expertise.
Don’t worry! We also offer salaries/rates and benefits in line with the market and your experience.
Take you career to the next level and join our teams !